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Legal · RAOSS HK Company Limited

Privacypolicy.

This policy explains how RAOSS HK Company Limited collects, uses and discloses your information when you visit raoss.com or send us an enquiry, and the choices you have.

Last updated · admin@raoss.com

01

Interpretation and definitions

Interpretation

Words with a capitalised first letter have the meanings defined below. These definitions have the same meaning whether they appear in the singular or plural.

Definitions

Company
“the Company”, “We”, “Us” or “Our” refers to RAOSS HK Company Limited, Hong Kong.
Website
raoss.com, accessible from https://raoss.com.
Service
The Website, including its contact form.
Country
Hong Kong.
Personal Data
Any information that relates to an identified or identifiable individual.
Usage Data
Data collected automatically when the Website is used, such as the time of a visit and the page requested.
Service Provider
Any person or company that processes data on behalf of the Company, for example to host the Website or deliver contact-form messages.
Affiliate
An entity that controls, is controlled by or is under common control with the Company, including the brands presented on the Website.
Device
Any device that can access the Website, such as a computer, mobile phone or tablet.
You
The individual using the Website, or the company or other legal entity on whose behalf that individual is using it.
02

Collecting your personal data

Information you give us

You can browse the Website without telling us who you are. When you send an enquiry through the contact form, we collect the information you enter:

  • Your name and email address (required)
  • Your company and country (optional)
  • The type of enquiry and your message

Please don’t include sensitive personal data in your message.

Usage Data

Like most websites, our web server automatically records basic technical information for each request, such as your Device’s IP address, browser type and version, the page requested, and the date and time. We use this only to operate and secure the Website.

Cookies

The Website does not use cookies, analytics or advertising trackers. See our Cookie Policy.

03

Use of your personal data

We use Personal Data to:

  • Respond to your enquiry, including product design and development, sourcing and manufacturing, brand partnership and distribution, TheHub demos and general questions.
  • Manage your requests and any business relationship that follows from them.
  • Operate, maintain and secure the Website, including detecting abuse and spam.
  • Comply with legal obligations.
  • Business transfers: to evaluate or carry out a merger, restructuring or sale of some or all of our assets.

We may share your information:

  • With Service Providers, such as our hosting provider (Alibaba Cloud, Hong Kong) and our form-delivery provider (Web3Forms), only so that they can provide their service to us.
  • With Affiliates, such as the relevant RAOSS brand, when your enquiry concerns that brand. We require them to honour this policy.
  • For business transfers, in connection with a merger, sale of assets, financing or acquisition.
  • With your consent, for any other purpose.

We do not sell your Personal Data.

04

Retention of your personal data

We keep Personal Data only for as long as necessary for the purposes in this policy, including to comply with our legal obligations, resolve disputes and enforce our agreements.

Usage Data is generally kept for a shorter period, unless it is needed to strengthen security or we are legally required to keep it longer.

05

Transfer of your personal data

Your information is processed at our offices in Hong Kong and wherever our Service Providers operate. This means it may be transferred to, and stored on, computers outside your country, where data protection laws may differ.

By submitting your information, you agree to this transfer. We take reasonable steps to ensure your data is treated securely and in line with this policy.

06

Access, correction and deletion

You may ask us to access, correct or delete the Personal Data we hold about you, including under Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486). Email us at admin@raoss.com.

We may need to keep certain information where we have a legal obligation or lawful basis to do so.

07

Disclosure of your personal data

Business transactions

If the Company is involved in a merger, acquisition or sale of assets, your Personal Data may be transferred. We will give notice before it becomes subject to a different privacy policy.

Law enforcement

We may be required to disclose your Personal Data by law or in response to valid requests from public authorities, such as a court or government agency.

Other legal requirements

We may disclose your Personal Data in the good-faith belief that this is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Website
  • Protect the personal safety of users of the Website or the public
  • Protect against legal liability
08

Security of your personal data

The Website is served only over an encrypted (HTTPS) connection, and we use commercially reasonable measures to protect your Personal Data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

09

Children's privacy

The Website is intended for businesses and is not directed to anyone under the age of 13. We do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe your child has given us Personal Data, please contact us and we will delete it.

11

Changes to this privacy policy

We may update this policy from time to time. We will post the new version on this page and update the “Last updated” date at the top. Changes are effective when they are posted. Please review this policy periodically.

12

Contact us

If you have any questions about this Privacy Policy, you can contact us: